FREQUENTLY ASKED QUESTIONS
Q: What should I do if I lose my purchase receipt?
A: Contact the retailer where you bought your Carhartt Twill Workwear and ask for a duplicate receipt. If you bought your twill online at carhartt.com, you should click on Order History to see receipts for previous purchases. In either event, do not delay. You must apply for your refund within 30 days of purchase.
Q: What do I do if I lose the return shipping label?
A: If you received your return shipping label by email, try searching your deleted email files and simply printing out a new copy of the shipping label. If the email file is permanently deleted, or if you received your return shipping label via regular mail, please contact Carhartt Customer Service at 800-833-3118.
Q: Once I get my return shipping label, where can I drop off the package?
A: Drop off your return package to UPS. You’ll find the UPS Store, Customer Center, Drop Box, Alliance Location or authorized Shipping Outlet nearest you online at www.ups.com/dropoff. Note: If you call UPS for pickup, you will be charged.
Q: Why is my phone number required?
A: We request your phone number in case we have questions for you in regard to your refund application.
Q: Are refund requests from post office boxes accepted?
A: Yes, requests from P.O. Boxes are accepted.
Q: When will I get my refund?
A: We will mail your refund in the form of a check for U.S. funds within 60 days of receiving your package containing your Carhartt Twill Workwear and a copy of the purchase receipt.
Q: What happens if I don’t get my refund?
A: We’ll mail your refund within 60 days. If you have not received your refund within 10 weeks, contact Carhartt Customer Service at 800-833-3118.
Q: Who can I contact for further assistance?
A: Please contact Carhartt Customer Service at 800-833-3118.
 
 
 
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